Ticketing Help / FAQ

Subscriptions | Tickets | Box Office Info | Coming to the Theatre

Subscriptions

What is Everyman Theatre's Inclement Weather Cancellation Policy?

While it is very rare that we cancel a performance due to extreme weather, sometimes due to the safety of our patrons and staff, we must do so. If the city declares a STAGE II emergency, the Theatre will close.

If a performance is cancelled due to some other reason, e.g. actor illness, we'll do our best to make that decision at least four hours before showtime.

How do I find out if my performance has been cancelled due to weather?

The Theatre will post a cancellation notice in the following places:

The Box Office Phone line (410.752.2208) will be changed to provide notice of a cancellation.
Check Our Website: We will post a notice on our homepage as soon as we can.
We'll Email You: If we have your email address, we'll send notice via email.
We'll Call You: If we know of our decision in time to call patrons, we'll give our best effort to call as many patrons with tickets for a cancelled performance as we can. This is also why it is important for us to have a daytime as well as an evening phone number in our system. We can't guarantee this, but we'll try our best.
As Seen On TV: We'll call into WBAL to announce any snow closings.

If the Theatre cancels a performance due to a STAGE III weather emergency, what happens to my tickets?

Under these circumstances, no matter if you are a subscriber or hold individual tickets, we'll be happy to exchange your tickets into another available performance so that you don't miss a second of great Theatre. If for some reason this is not available, we'll present other options at that time, including donating your tickets back to Everyman for a tax deductible contribution, refunds, or other choices we may suggest.

What if you have a performance, yet I'm still scared to drive?

Subscribers should remember that they can exchange their tickets for free no matter their situation. Usually we ask for 24 hours notice but if severe weather is a factor, call us, and we'll do our best to accommodate subscriber concerns. Individual tickets are sold as final sales and not currently eligible for exchange except for rare emergencies.

How can I purchase a subscription?

Subscriptions can be purchased online and by phone with a credit card, by mail via credit card or check, or in person via cash, a credit card, or a check. If you have any specific requests for dates, or wish to subscribe with friends, please make note of this on your subscription form.

How can I exchange my subscription tickets for another performance?

If you are in the area and would like to exchange in person, you can do so during normal Box Office hours. If this is not convenient for you, please call the Box Office at 410.752.2208 to make arrangements to exchange, or email us at boxoffice@everymantheatre.org. We cannot exchange tickets less than 24 hours before your scheduled performance, or if the date of your performance has passed. All exchanges are subject to availability.

Do I have to return my old tickets when exchanging into a new performance?

Yes, they must be returned before your original date or your new date, whichever comes first. You can bring your tickets to the Box Office, mail them in, or tear them in half and fax them to us at 410.752.5891.

Will my exchanged tickets be mailed to me?

Please include a self-addressed stamped envelope when mailing your old tickets. Otherwise, your exchanged tickets will be held at the Box Office for you to pick up before your new performance date.

Is there a fee to exchange my subscriber tickets?

No, there is no fee for the exchange. However, if you are exchanging into a more expensive performance, you'll need to pay the difference between the subscription prices, called an "upcharge." You can do that by phone with a credit card or at the Box Office when you pick up your new tickets.

Can I exchange tickets for future shows while I'm attending a show?

Yes, Box Office staff is available at intermission to exchange tickets for future shows. To accommodate patrons who are picking up tickets at will-call, exchanges for future shows cannot be made at the window less than one hour prior to show time.

Can I exchange tickets for my friends?

Subscribers may designate two individuals who are authorized to make changes on a subscriber's behalf. The Theatre is not responsible for changes that are made by those designates without the consent of the primary subscription holder.

Can I exchange my tickets into a different play?

No, tickets can only be exchanged into other performances of the same production.

Tickets

How can I purchase tickets?

You can purchase tickets online or by phone (410.752.2208) with a credit card, or in person at the box office via credit card, cash or check. If you wish to mail a check for tickets, please keep in mind that all tickets are subject to availability at the time of payment, and you will be notified if we are unable to complete your request.

Will you mail me the tickets I ordered over the phone or online?

No, we will hold your tickets at the box office under your last name for pick-up any time before your scheduled performance.

Can I reserve a ticket to be paid for at will-call?

No, we cannot reserve tickets without payment.

Do you offer discounts for seniors, students or groups?

We offer a per ticket discount to select performances for seniors 62 and over and full-time students with a valid ID for the following performances. See ticket prices for specific information. We also offer group rates for parties of 10 or more.

Can I exchange or get a refund for my tickets after I have purchased them?

All non-subscription ticket sales are final, and no refunds or exchanges are offered.

Subscribers may exchange tickets by calling the Box Office at 410.752.2208. Exchanges must be requested at least 24 hours before the performance date/time printed on your ticket.

If I am unable to use my tickets and cannot exchange them, what can I do?

You can either give your tickets to someone else or let us know you will not be using them. If you notify the Box Office at least 24 hours before the performance that you are unable to use your tickets and return them to us if necessary, your purchase price will be applied as a tax-deductible donation to the Theatre.

I lost my tickets. Can you replace them?

If you have lost your tickets, please come to will-call before the performance and show us your ID, and we will replace them at no charge.

Do you have a waiting list for sold out/unavailable performances?

If you wish to purchase tickets for a sold-out performance, it's recommended that you put your name on a waiting list. Subscribers can exchange their tickets and often do. While being on the waiting list doesn't guarantee you tickets to the show, tickets often become available at the last minute.

If tickets become available and your name is the next on the list, we will call you at the number(s) you have provided to complete your ticket purchase. If we cannot immediately reach you, we will leave a message and give you some time to get back to us.

Do you have standing room?

Occasionally, at the discretion of the House Manager, we can sell a few standing room tickets right before the show begins. This only occurs if all of the regular tickets are sold, and these tickets are full price.

How do I know if my online ticket order went through?

An email confirmation of your ticket purchase will be sent within 24 hours of your online order. If you haven't received a confirmation after 48 hours, please first make sure that the confirmation isn't in your junk mail folder, then call the Box Office at 410.752.2208 to confirm your tickets.

The performance I'd like to attend is listed as "N/A". What does this mean?

That performance is currently "Not Available" for online purchase. In order to avoid overselling, a performance is removed from our website when very few tickets remain. Therefore we may still have limited tickets remaining for the performance you wish to attend. Call the Box Office at 410.752.2208 for the most up-to-date availability.

How do I purchase a gift certificate?

Gift certificates are available in ticket price denominations. You can purchase them online or by phone (410.752.2208) with a credit card, or in person at the Box Office via credit card, cash or check.

How do I redeem a gift certificate?

Please call the Box Office at 410.752.2208 to make arrangements, subject to availability. You will need to mail or bring us your gift certificate before the date of your performance. Gift certificates are non-refundable.

Box Office Info

What is the contact information for the Box Office?

Location: 315 W. Fayette Street, Baltimore, MD 21201
Phone: 410.752.2208
Fax: 443.615.7053
Email: boxoffice@everymantheatre.org

When is the Box Office open?

Please refer to our box office hours. During the day when there is not a show, the door to the Theatre will be locked. Please ring the doorbell and someone will be happy to assist you.

Why do I get voicemail when calling the Box Office during regular hours?

We frequently experience high call volume, so if you get our voicemail, please leave a detailed message and we will return your call as quickly as possible. During operating hours, we generally return calls within 15 minutes. The phones are turned off approximately one hour before each performance so we can help patrons at will-call.

Coming to the Theatre

How do I get to Everyman Theatre?

We are located on Fayette Street, just before the intersection of Fayette and Eutaw Streets and around the corner from the Hippodrome Theatre. Get directions »

Is there parking nearby?

Yes, there are many parking options in our neighborhood, including the Atrium Parking Garage (located right across the street from our main entrance). Get parking information »

Are there restaurants nearby?

Yes! The Charm City Gourmet Food Truck offers table service to our patrons 90 minutes prior to every performance. There are also many restaurant options in our neighborhood, including Ale Wife, Heidi's Brooklyn Deli, the Hipp Cafe, Memsahib, Starbucks, Salsaritas, and Panera Bread. Get restaurant information »

Does Everyman Theatre sell refreshments at the Theatre?

Yes! Vinny's Bar is located in the lobby of the theatre and offers a wide variety of beer, wine, and cocktails. Vinny's Bar also features concessions from local companies such as Berger Cookies, baked goods from Trinacria Bakery, and snacks from The Peanut Shoppe. Food and beverages are not permitted into the theatre during the show.

Are Everyman Theatre shows appropriate for children?

Children under six are not permitted at Everyman Theatre. Generally, we do not recommend our shows for children, but this varies with the show and the child. Shows attended by students in our outreach program are provided with preparatory materials prior to showtime. No one knows your child better than you do, so please use your best judgment.

Are there assigned seats for my ticket?

Yes, all seats at Everyman Theatre are assigned. The theatre has 253 seats and includes price options in A and B seating locations. The doors to the theatre itself will open approximately 25 minutes prior to curtain. For more information on the theatre itself and to download a seating map, click here.

What time should I arrive?

Please leave ample time to park and pick up your tickets at the Box Office. We suggest arriving to the Theatre 30 minutes before the scheduled performance. Latecomers are taken to standing room at the house manager's discretion, depending upon the show and seating. They will be instructed to take an available seat at intermission. The only exception is special needs patrons, who may be seated at scene break, if there are accessible seats. Latecomers are asked to comply with all house management instructions in order to reduce unnecessary distraction to the actors and other audience members, as well as to ensure their safety.

Is Everyman Theatre wheelchair accessible?

Yes. The building and theatre are completely wheelchair accessible. If you have questions while at the theatre, please visit the box office for assistance. Learn more about Accessibility at Everyman Theatre »

Are there any special performances for the visually impaired?

Yes, audio described performances are provided by Maryland Arts Access upon request. Learn more about Accessibility at Everyman Theatre »

Does the Theatre have large print programs?

Yes, large print programs are available upon request at the Everyman Theatre Box Office. Learn more about Accessibility at Everyman Theatre »

Does the Theatre offer services for the deaf or hearing impaired?

Hearing assistance devices are available in the lobby. Everyman Theatre does not currently provide regularly scheduled ASL interpretation, but patrons may request such accommodation with 10 business days notice. Learn more about Accessibility at Everyman Theatre »

Does Everyman have post-show discussions with the actors and designers?

Yes! There is a post-show discussion after the last Thursday performance of each production. If you have purchased tickets for another performance, you are still welcome to attend the TalkBack.

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Ticketing Help / FAQ

Subscriptions

Tickets

Box Office Info

Coming to the Theatre

Subscriptions

Tickets

Box Office Info

Coming to the Theatre

Next Up: June 5 – June 30