FRONT OF HOUSE MANAGER
Everyman Theatre is seeking a dedicated Front of House Manager for its upcoming
2025/2026 season, to assume the role beginning this July 2025.
As a proactive member of the Patron Engagement team, the Front of House Manager is
responsible for delivering an excellent patron experience by planning, managing,
delivering, and tracking all Front-of-House, Box Office, and Volunteer functions. This
position reports to the Associate Director of Marketing Operations and is a highly visible
member of our team with frontline interaction to patrons, volunteers, vendors, community
members, guest artists, and staff. To be successful in this role, one must be able to deliver
exceptional customer service and hospitality while creating a positive and welcoming
environment for all those who enter our venue. If you have a passion for arts and theatre
and great customer service skills, this is the position for you!
Note this is a full-time position that requires frequent weekend & evening work.
Salary range: $50,000-55,000
Salary will be commensurate with experience and qualifications. This is a full-time exempt position.
- Everyman Theatre provides 100% medical coverage for medical, dental, vision, and life insurance including both full premium coverage and full deductible coverage.
- 401k plan with pre-tax contribution eligibility and 3% employer match after six months of service.
- Paid time off includes vacation, holiday, sick, and personal days. Employees accrue vacation at the rate of 15 days per year in the first year.
- Everyman Theatre employees receive complimentary and discounted tickets to performances and discounts to all classes for employees and families.
Interested in applying?
We want to meet you! Please send your cover letter, resume, and two references to hr@everymantheatre.org
Click here to view Primary Responsibilities and Qualifications
PRIMARY RESPONSIBILITIES:
- Manage a team of lead house managers, concessions supervisor, bartenders, and patron engagement representatives. A typical shift may have 4-6 front of house (FOH) associates working, plus volunteer ushers.
- Be visible and present at all performances, as determined by the associate director.
- Ensure all public spaces and performance venues at Everyman Theatre are ready for guests and supports a safe, lively, and engaging environment for all.
- Oversee staff training and all FOH safety procedures. Establish and maintain standards of excellence in accordance with industry trends and best practices.
- Coordination and expand Everyman Volunteer program.
- Work closely with associate director on managing the annual operating budget for all FOH functions.
- Manage relationships with FOH vendors and partners, including hiring of security.
- Monitor and ensure smooth lobby traffic, access, and seating for performances and events.
- Anticipate and meet the requirements of special needs patrons.
- Make sure performance-specific reports are communicated to appropriate staff and leadership in a timely manner.
- Communicate with patrons who require special concierge support to resolve concerns or address special needs and requests.
- Adhere to and promote the organization’s core values of People, Community, and Excellence.
DESIRED QUALIFICATIONS:
- Experience working in hospitality service for a mid- to large-size venue. (min 250-pp capacity). Previous experience at a professional theatre and/or performing arts venue a plus.
- Successful management experience, with a passion for delivering exceptional customer service. The ideal candidate has 3+ years in a similar role.
- Demonstrated ability in working with the public, with conflict resolution skills.
- Ability to provide clear leadership while emphasizing collaboration and teamwork.
- Basic knowledge of CRM/ticketing systems (Patron Manager, Tessitura, or similar) and high proficiency in ticketing operations for live events.
- Strong written, verbal, and interpersonal communication skills, including the ability to work either independently or collaboratively with varied personalities.
- Ability to problem solve and think on your feet; strategic thinking skills a plus.
- Comfortable working in Microsoft Office Suite, with preferred experience in Excel.
- Ability to triage priorities and perform in a fast-paced and dynamic work environment.
- Ability to generate creative ideas and solutions to operational challenges.
- Knowledge of relevant industry trends and emerging technologies preferred.
- A good sense of humor and nimble sensibility to adapt communication styles as needed to engage with the diverse viewpoints of our patrons.
WORKING AT EVERYMAN:
Everyman Theatre’s core values are People, Community, and Excellence. The organization is deeply committed to cultivating an atmosphere in which every individual is valued and to fostering a diverse and inclusive environment at every level. We believe that joy should be in our work and are passionate about taking care of one another, having fun, and getting the job done with excellence (in that order!).
Everyman Theatre is proud to be an equal opportunity employer (EEO) and is committed to providing employees with a work environment free of discrimination and harassment of any kind. All employment decisions at Everyman are based on business needs, job requirements, and individual qualifications. Every application will receive equal consideration without regard to race, color, religion, gender identity, familial or parental status, sex, national origin, disability, age, veteran status, or genetics.
Everyman seeks a broad spectrum of employees and is strongly committed to a diverse, inclusive, and equitable work environment. We encourage applicants from populations underrepresented in the theatre field, and applicants without theatre backgrounds, to apply.
ABOUT EVERYMAN:
Everyman is a professional theatre celebrating the actor, with an award-winning Resident Company of artists from the Baltimore/Washington, DC area. The theatre is dedicated to engaging through a shared experience between actor and audience seeking connection and emotional truth in performance. Everyman is committed to serving Baltimore through its robust Education and Community Engagement Programs including the High School Matinee Program and Lifelong learning initiatives, having served ages ranging from 3 to 93. Everyman CARES (Committee on Anti-Racism, Equity, and Solidarity) is an active committee of Staff and Board dedicated to reviewing all facets of the organization and implementing meaningful change.
With an annual budget of about $6million, Everyman’s robust theatrical offerings and innovative education and community programming engages audiences and students of all ages with the mission to be a theatrical home for all.