Full Time Opportunities

Everyman Theatre seeks a Data & Systems Manager to serve as the organizational nucleus for data, CRM, and reporting functions across earned revenue (marketing, education programs, and box office), contributed revenue (philanthropy), and finance operations. This is a cross-departmental role — not a data entry role — for someone who understands that trusted, accessible data is the backbone of audience development, donor relationships, and sound business decisions. 

Everyman is at an inflection point: growing its revenue, strengthening its CRM infrastructure, and investing in the people and systems that will support that growth. This is a broad, cross-departmental role designed to support operational efficiency and data-driven analysis and action that will build depth over time. Initial priority responsibilities will be establishing strong CRM administration, data governance, and reporting infrastructure. Other areas of impact, including deeper cross-system integration work, will be phased in as these foundations are established, in partnership with the relevant teams.  

The Data & Systems Manager will come in with authority and mandate to establish best practices, create documentation where none exists, and build staff confidence in our data so that it may effectively inform business strategy. The goal is not to be the only person who can pull a report; it is to build the systems and train the people so that quality data is within reach for everyone. 

This position reports to the Director of Philanthropy and works in close partnership with the Director of Marketing & Communications as well as the Finance, Education, and Ticketing/Box Office teams. 

PRIMARY RESPONSIBILITIES 

Systems Ownership & Data Governance 

• Serve as primary administrator and subject matter expert for our CRM platform (currently PatronManager/Salesforce), overseeing user access, data integrity, naming conventions, and system configuration. 

• Develop and maintain written documentation for all database standards and procedures (naming conventions, data entry protocols, segmentation logic) ensuring consistency across departments. 

• Lead or actively support any future CRM evaluation or migration, bringing platform-agnostic expertise and a focus on long-term organizational fit. 

• Serve as primary liaison with CRM vendor support, IT partners, and third-party integrators. 

• Stay current on platform updates and industry best practices; translate these into actionable guidance and staff training. 

Reporting & Data Analysis 

• Build and maintain dashboards and reports serving the strategic and day-to-day needs of Marketing, Philanthropy, Finance, and Education. 

• Develop recurring reports tracking key performance indicators: subscription and single-ticket sales, donor retention and acquisition, year-over-year fundraising, and audience engagement trends. 

• Evaluate user data against other online metrics, such as social media engagement, email open rates, display-ad retargeting, household income, etc., to create a full profile of the customer within our CRM. 

• Create compelling data visualizations and board-ready materials that support senior leadership in presentations and organizational decision-making. 

• Support monthly and year-end financial reconciliation by ensuring accurate data flow between the CRM and financial systems. 
   

Philanthropy Support 

• Build and maintain a moves management infrastructure within the CRM, enabling the Philanthropy team to track donor relationships, stewardship activities, and solicitation pipelines. 

• Oversee the setup of fundraising appeals, campaigns, and pledge tracking; ensure accurate and timely recording of gifts and acknowledgments. 

• Generate reports for grant reporting, board fundraising dashboards, and campaign analysis. 

Marketing & Box Office Support 

• Collaborate with Marketing leadership to integrate frameworks and standards for audience segmentation in the CRM so that marketing staff and part-time support can reliably pull targeted lists and measure campaign performance. 

• Collaborate on subscription and single-ticket campaign setup, including pricing structures and event instances in the CRM; ensuring the marketing and audience services teams can effectively initiate external communication plans and sales. 

• Support and collaborate with the Patron Communications Coordinator on data and CRM-related aspects of the patron purchase path, including account setup and use, demographic tracking, and easing online exchanges and ticket selection. 

• Support box office and front-of-house teams with patron account management and data questions as needed. 

Education Support 

• Assess how education program engagement (currently tracked separately in CourseStorm) could connect to patron profiles, and implement the most effective approach to support cross-departmental tracking and reporting.  

• Build and maintain reporting capabilities that support Education, Marketing, and Philanthropy in tracking impact metrics they define, including class and activity planning, targeted messaging, grant reporting, and engagement dashboards.  

Training & Organizational Capacity 

• Lead CRM onboarding for all new staff and conduct refresher trainings when the platform updates or workflows change. 

• Develop and maintain a library of written SOPs and how-to guides accessible to all staff. 

• Build organizational data literacy, helping colleagues understand not just how to use the system, but why data quality matters. 

• Support and participate in the exploration and adoption of emerging tools to streamline data entry, tracking, and analysis. 

QUALIFICATIONS 

Required 

• 4–6 years of experience in database administration, CRM management, or data operations, ideally in a nonprofit arts organization or comparable mission-driven environment. 

• Experience with Salesforce-based CRMs or performing arts platforms (PatronManager, Tessitura, Spektrix, or similar); genuine comfort adapting to new systems. 

• Strong analytical skills with ability to translate data into clear, actionable insights for both technical and non-technical audiences. 

• Interest in exploring how AI tools can integrate with CRM reporting and a desire to research and review latest tools available towards gathering data. 

• Proficiency in Excel including pivot tables, VLOOKUP/XLOOKUP, and data hygiene practices; experience building reports and segmented lists. 

• Experience developing or maintaining data governance standards: naming conventions, duplicate management, entry protocols. 

• Excellent written communication and demonstrated ability to document processes clearly for a non-technical audience. 

Preferred 

• Experience supporting both development/fundraising operations and earned revenue/marketing functions. 

• Familiarity with financial reconciliation workflows and integration between CRM and accounting software. 

• Experience with email platforms (Emma, Mailchimp, or similar) and CRM integration. 

• Project management experience and ability to manage competing departmental priorities. 

• Proficiency in SQL or comparable data querying skills; experience using these tools to build reports and extract data within a CRM environment. 

As an integral member of Everyman Theatre’s Philanthropy team, the Major Gifts Officer plays a central role in executing Everyman’s individual giving program, implementing strategy set by the Director of Philanthropy across donor portfolio management, campaign execution, and donor communications. This role combines hands-on donor relationship management — identification, cultivation, solicitation, and stewardship — with the writing and coordination needed to bring campaigns and appeals to life across the full individual giving program. This is an excellent opportunity for a fundraising professional who is both a skilled relationship-builder and a capable writer, ready to help execute a growing individual giving program.

This position reports to the Director of Philanthropy and works in close partnership with the Data and Systems Manager, Donor Engagement Manager, and the Philanthropy Operations Coordinator, as well as the Board Development Committee.

PRIMARY RESPONSIBILITIES

Major Gifts

• Manage a portfolio of major and mid-level individual donors and prospects, distinct from the smaller donor portfolio managed separately by the Donor Engagement Manager. Work jointly with the Director of Philanthropy on the department’s highest-capacity relationships, and independently on the balance of this portfolio.
• Implement donor cultivation and solicitation plans set in partnership with the Director of Philanthropy, including in-person meetings, phone, email, and written communication and proposal development, to move donors toward increased giving.
• Identify, engage, and nurture relationships with prospects and current donors with potential to increase giving at the major gift level.
• Support the Director of Philanthropy in preparing top-tier prospects for solicitation, including donor research and briefing materials.
• Support the execution of fundraising campaign strategy set by the Director of Philanthropy.
• Support planned giving conversations within the portfolio where appropriate, identifying and flagging legacy giving interest to the Director of Philanthropy as Everyman’s planned giving program develops.

Campaign & Donor Communications

• Draft campaign appeals, solicitation letters, and donor communications as needed to execute individual giving strategy set by the Director of Philanthropy. 
• Partner with the Director of Philanthropy on campaign messaging and donor segmentation as directed.
• Collaborate with Marketing on design and production execution for campaign materials as needed.
• Collaborate with the Donor Engagement Manager and Data & Systems Manager to ensure campaign materials align with donor benefit and communications calendars.

Donor & Event Engagement

• Serve as a primary contact for portfolio donors at Everyman events, providing thoughtful, personalized engagement prior to and during events.
• Attend performances, including opening nights, and donor-facing events as needed to strengthen donor relationships.
• Prepare briefings and facilitate introductions between portfolio donors and organizational leadership prior to and during events, to deepen relationships and support stewardship.
• Collaborate with the Donor Engagement Manager on event-adjacent communications and stewardship touchpoints for portfolio donors. 
• Support the annual gala by managing invitations, follow-up, stewardship, and solicitations  for portfolio donors and prospects, in coordination with the Donor Engagement Manager, who leads overall event logistics.

Administrative & Cross-Team Collaboration

• Maintain accurate and timely records of donor interactions and financial contributions in the CRM (PatronManager), using data to inform fundraising strategy.
• Identify potential new fundraising prospects through database review and research, in partnership with the Data & Systems Manager.
• Provide portfolio updates, donor pipeline information, leadership engagement activity, and other relevant data to support Board and Development Committee reporting, as requested by the Director of Philanthropy.
• Collaborate with the Director of Philanthropy and Associate Director of Institutional Giving to ensure a coordinated approach to department-wide fundraising strategy.

Campaign Readiness  

• Support campaign-readiness activity as Everyman builds toward a future comprehensive or special fundraising campaign, including prospect qualification, donor research, and cultivation of portfolio donors with campaign-level giving capacity.
• Assist the Director of Philanthropy with materials, briefings, and donor communications related to campaign planning as needed.
• Help ensure portfolio donors are appropriately positioned and stewarded ahead of any future campaign ask, in partnership with the Director of Philanthropy.

QUALIFICATIONS

Required

• Bachelor’s degree or equivalent experience
• 3–5 years of development or related experience, with demonstrated success managing a donor portfolio and closing major gifts
• Strong, demonstrated writing skills. Writing samples (appeal letters, campaign copy, or donor communications) will be requested
• Experience with donor databases/CRM systems; willingness to learn PatronManager
• Ability to initiate and cultivate ongoing relationships with donors and prospects through meetings, calls, and events
• Ability to set goals strategically and manage multiple campaigns and donor relationships concurrently
• Ability to work cross-functionally with internal colleagues and represent Everyman’s voice to donors
• Excellent written and verbal communication skills
• Passion for Baltimore’s cultural ecosystem and /or theatre creation
• Proficiency in Microsoft Office Suite and related productivity tools

Everyman Theatre is seeking a Senior Manager of Audience Services to begin this Fall for the start of its upcoming season of plays.

At Everyman Theatre, the Senior Manager of Audience Services serves as our lead supervisor for all front-of-house operations and manages a team of house managers, box office representatives, ticketing service agents, concessions supervisors, and volunteer ushers. Reporting directly to the Director of Marketing & Audience Engagement, the Senior Manager is charged with creating a positive and welcoming environment for all those who enter our venue. To be successful, one must be comfortable engaging in frontline interaction with patrons, volunteers, vendors, community members, guest artists, and staff. This role is instrumental in overseeing all service activities that shape the audience experience, from ticket purchase through final curtain call.

Note: This is a full-time position that requires frequent evening and weekend shifts. To be effective, one must be able to work during a majority of the performances during a show’s run. 

PRIMARY DUTIES AND RESPONSIBILITIES:

Audience Experience & Front-of-House Operations

• Lead all front-of-house operations to ensure an outstanding experience for every audience member.
• Supervise and develop a team of house managers, concessions supervisor, bartenders, and box office / ticketing service representatives.
• Handle staff scheduling for all performances. A typical shift may have 4-6 front of house (FOH) associates working, plus volunteer ushers.
• Coordinate staffing support for other events and activities at the theatre, as needed. (Education performances, special events, donor receptions, etc.)
• Serve as Manager-on-Duty during performances, resolving patron concerns and supporting staff.
• Manage relationships with FOH vendors and partners, including hiring of security.
• Monitor and ensure smooth lobby traffic, access, and seating for performances and events. Establish and maintain standards of excellence in accordance with industry trends and best practices.
• Maintain safe, welcoming, and well-presented public spaces. Anticipate and meet the requirements of special needs patrons.

Team Leadership

• Foster a positive, collaborative, and service-focused team culture.
• Develop customer service standards, operational procedures, and staff training.
• Lead FOH planning meetings for each production.
• Collaborate with the Audience Services Coordinator to recruit, hire, train, schedule, and support front-of-house staff and volunteers.
• Work closely with the Director on managing an operating budget for all FOH functions.

Organizational Collaboration

• Partner with Marketing, Philanthropy, and other departments to support revenue goals.
• Collaborate with the Marketing team on audience communications, lobby signage, and coordinated efforts to engage attendees around various sales touch points. (e.g.: a subscription information table or personalized seat notes for select attendees.)
• Collaborate closely with the Patron Communications Coordinator to review audience feedback and implement continuous improvements to the patron experience.
• Help develop policies and practices that reflect and promote Everyman Theatre’s core values of People, Community, and Excellence.
• Participate in ongoing institutional initiatives and special projects.
• Make sure performance-specific reports are communicated to appropriate staff and leadership in a timely manner.

DESIRED QUALIFICATIONS:

• Experience working in hospitality service for a mid- to large-size venue. (min 250 capacity). Previous experience at a professional theatre or performing arts venue a plus.
• Successful management experience, with a passion for delivering exceptional customer service. The ideal candidate has 5+ years in a similar role.
• Demonstrated ability in working with the public, with conflict resolution skills.
• Ability to provide clear leadership while emphasizing collaboration and teamwork.
• Basic knowledge of CRM/ticketing systems (Patron Manager, Tessitura, or similar) and high proficiency in ticketing operations for live events.
• Strong written, verbal, and interpersonal communication skills, including the ability to work either independently or collaboratively with varied personalities.
• Ability to solve problems and think on your feet, strategic thinking skills a plus.
• Comfortable working in Microsoft Office Suite, with preferred experience in Excel.
• Ability to triage priorities and perform in a fast-paced and dynamic work environment.
• Ability to generate creative ideas and solutions to operational challenges.
• Knowledge of relevant industry trends and emerging technologies preferred.
• A nimble sensibility to adapt communication styles as needed to engage with the diverse viewpoints of our patrons.